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Avenora Support
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FREQUENTLY ASKED QUESTIONS

Everything you need to know about shopping with Avenora. Can't find what you're looking for? Contact us.

We offer a 30-day hassle-free return policy. If you're not completely satisfied with your purchase, you can return unworn items in their original packaging within 30 days of delivery for a full refund. Simply initiate a return through your account or contact our support team, and we'll provide a prepaid return label.

Standard shipping takes 5–8 business days within the US and is free on orders over $50. Express shipping (2–3 business days) is available for $12.99. Orders placed before 2 PM EST are processed the same business day.

Yes, we ship to over 40 countries worldwide. International delivery typically takes 7–14 business days depending on the destination. Shipping rates are calculated at checkout. Please note that customs duties and taxes may apply and vary by country.

Our size guide is available on every product page. We recommend measuring your bust, waist, and hips and matching them to our size chart. If you're between sizes, we suggest sizing up for a more relaxed fit. Need help? Our customer service team is happy to assist.

Our sleepwear is crafted from premium, sustainable materials including organic bamboo viscose, certified organic cotton, TENCEL™ Lyocell, and silk. All our fabrics are OEKO-TEX® certified and free from harmful chemicals, ensuring they're gentle on your skin and the planet.

To keep your sleepwear looking and feeling its best, we recommend machine washing on a gentle cycle in cold water with similar colors, using mild detergent. Avoid bleach and fabric softeners. Tumble dry on low or hang to dry. For silk items, dry cleaning is recommended.

Yes, you can modify or cancel your order within 2 hours of placing it. After that, the order enters processing and may not be modifiable. Please reach out to our support team as soon as possible, and we'll do our best to accommodate your request.

We accept Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, Google Pay, and Shop Pay. All transactions are processed securely through encrypted payment gateways.

Absolutely. We use industry-standard SSL encryption to protect your personal and payment information. Your payment data is processed directly by our PCI-compliant payment partners and is never stored on our servers.

Yes! Avenora Rewards lets you earn points on every purchase, write reviews, and refer friends. Points can be redeemed for discounts on future orders. Sign up for free through your account and start earning today.

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